Documentation

Everything you need to embed Escalated in your application, from install to plugins.

Начало работы

Install Escalated and get the support UI running in your app.

Настройка

Wire Escalated to your users, routes, authorization, and SSO.

Тикеты и переписка

The core ticketing model: tickets, replies, statuses, and SLAs.

Инструменты агента

Speed up agents with macros, bulk actions, and collaboration.

Автоматизация и рабочие процессы

Automate work with event workflows, time-based automations, and scheduling.

Эл. почта и уведомления

Inbound email, agent notifications, and customer newsletters.

API и данные

Integrate over the REST API, CLI commands, mobile SDKs, and data import.

Расширение

Build plugins, contribute, and see how Escalated compares.