Documentation

Everything you need to embed Escalated in your application, from install to plugins.

はじめに

Install Escalated and get the support UI running in your app.

設定

Wire Escalated to your users, routes, authorization, and SSO.

チケットと会話

The core ticketing model: tickets, replies, statuses, and SLAs.

エージェントツール

Speed up agents with macros, bulk actions, and collaboration.

自動化とワークフロー

Automate work with event workflows, time-based automations, and scheduling.

メールと通知

Inbound email, agent notifications, and customer newsletters.

API とデータ

Integrate over the REST API, CLI commands, mobile SDKs, and data import.

拡張

Build plugins, contribute, and see how Escalated compares.