Documentation
Everything you need to embed Escalated in your application, from install to plugins.
Primeros pasos
Install Escalated and get the support UI running in your app.
Configuración
Wire Escalated to your users, routes, authorization, and SSO.
Tickets y conversaciones
The core ticketing model: tickets, replies, statuses, and SLAs.
Herramientas de agente
Speed up agents with macros, bulk actions, and collaboration.
Automatización y flujos de trabajo
Automate work with event workflows, time-based automations, and scheduling.
Correo y notificaciones
Inbound email, agent notifications, and customer newsletters.
API y datos
Integrate over the REST API, CLI commands, mobile SDKs, and data import.
Extensibilidad
Build plugins, contribute, and see how Escalated compares.