Documentation
Everything you need to embed Escalated in your application, from install to plugins.
Erste Schritte
Install Escalated and get the support UI running in your app.
Konfiguration
Wire Escalated to your users, routes, authorization, and SSO.
Tickets & Konversationen
The core ticketing model: tickets, replies, statuses, and SLAs.
Agent-Tools
Speed up agents with macros, bulk actions, and collaboration.
Automatisierung & Workflows
Automate work with event workflows, time-based automations, and scheduling.
E-Mail & Benachrichtigungen
Inbound email, agent notifications, and customer newsletters.
API & Daten
Integrate over the REST API, CLI commands, mobile SDKs, and data import.
Erweiterung
Build plugins, contribute, and see how Escalated compares.