用户模型

use Escalated\Laravel\Contracts\HasTickets;
use Escalated\Laravel\Contracts\Ticketable;

class User extends Authenticatable implements Ticketable
{
    use HasFactory, HasTickets, Notifiable;
}

HasTickets trait为用户模型提供tickets()关系和辅助方法。

class User < ApplicationRecord
  include Escalated::Ticketable
end

Django自动使用AUTH_USER_MODEL。无需更改用户模型。

// The AdonisJS package uses your configured userModel
// from config/escalated.ts — no trait needed.
// Users are linked via the foreign key on the tickets table.

在config/escalated.ts的userModel下配置用户模型的导入路径。

use Escalated\Laravel\Contracts\HasTickets;
use Escalated\Laravel\Contracts\Ticketable;

class User extends Authenticatable implements Ticketable
{
    use HasFactory, HasTickets, Notifiable;
}

Filament是escalated-laravel的包装器，因此使用相同的用户模型设置。

WordPress自动使用其原生用户系统。工单与WordPress用户ID关联——无需更改用户模型。通过安全访问令牌为未认证用户提供访客工单支持。

The Flutter package retrieves user data from your backend API via the auth hooks system. There is no local User model to configure — authentication and user resolution happen server-side.

Auth Hooks

Override AuthHooks to plug in your own authentication logic:

class MyAuthHooks extends AuthHooks {
  @override
  Future<AuthResult> onLogin(String email, String password) async {
    // Call your auth API, return token + user info
    final response = await myAuthService.login(email, password);
    return AuthResult(
      token: response.token,
      user: AuthUser(
        name: response.user.name,
        email: response.user.email,
      ),
    );
  }

  @override
  Future<void> onLogout() async {
    await myAuthService.logout();
  }
}

Pass your hooks to the config:

EscalatedConfig(
  apiBaseUrl: 'https://yourapp.com/support/api/v1',
  authHooks: MyAuthHooks(),
)

Note: The package sends a Bearer token with every API request. Your backend's Ticketable user model handles the rest.

The React Native package retrieves user data from your backend API via the auth hooks system. There is no local User model to configure — authentication and user resolution happen server-side.

Auth Hooks

Provide custom auth callbacks through the provider config:

import { EscalatedProvider, AuthHooks } from '@escalated-dev/escalated-react-native';

const customHooks: AuthHooks = {
  onLogin: async (email, password) => {
    const response = await myAuthService.login(email, password);
    return {
      token: response.token,
      user: { name: response.user.name, email: response.user.email },
    };
  },
  onLogout: async () => {
    await myAuthService.logout();
  },
};

export default function App() {
  return (
    <EscalatedProvider config={{ apiBaseUrl: 'https://yourapp.com/support/api/v1', authHooks: customHooks }}>
      {/* ... */}
    </EscalatedProvider>
  );
}

Note: The package sends a Bearer token with every API request. Your backend's Ticketable user model handles the rest.