Documentation

Everything you need to embed Escalated in your application, from install to plugins.

快速开始

Install Escalated and get the support UI running in your app.

配置

Wire Escalated to your users, routes, authorization, and SSO.

工单与会话

The core ticketing model: tickets, replies, statuses, and SLAs.

客服工具

Speed up agents with macros, bulk actions, and collaboration.

自动化与工作流

Automate work with event workflows, time-based automations, and scheduling.

电子邮件与通知

Inbound email, agent notifications, and customer newsletters.

API 与数据

Integrate over the REST API, CLI commands, mobile SDKs, and data import.

扩展

Build plugins, contribute, and see how Escalated compares.