Documentation

Everything you need to embed Escalated in your application, from install to plugins.

Başlangıç

Install Escalated and get the support UI running in your app.

Yapılandırma

Wire Escalated to your users, routes, authorization, and SSO.

Talepler ve görüşmeler

The core ticketing model: tickets, replies, statuses, and SLAs.

Temsilci araçları

Speed up agents with macros, bulk actions, and collaboration.

Otomasyon ve iş akışları

Automate work with event workflows, time-based automations, and scheduling.

E-posta ve bildirimler

Inbound email, agent notifications, and customer newsletters.

API ve veriler

Integrate over the REST API, CLI commands, mobile SDKs, and data import.

Genişletme

Build plugins, contribute, and see how Escalated compares.