Instalacao

1. Instale o pacote

composer require escalated-dev/escalated-laravel

2. Execute o instalador

Isso publica migracoes, configuracao e configura as tabelas do banco de dados.

php artisan escalated:install
php artisan migrate

3. Publique a configuracao (opcional)

php artisan vendor:publish --tag=escalated-config

Nota: As rotas sao registradas automaticamente pelo service provider. Nao e necessario adicionar nada ao routes/web.php.

1. Adicione a gem

$ bundle add escalated

2. Execute o instalador

$ rails generate escalated:install
$ rails db:migrate

3. Monte o engine

Adicione o engine ao seu config/routes.rb:

Rails.application.routes.draw do
  mount Escalated::Engine, at: "/support"
end

1. Instale o pacote

$ pip install escalated-django

2. Adicione aos apps instalados

No seu settings.py:

INSTALLED_APPS = [
    ...
    "escalated",
]

3. Execute as migracoes e adicione as URLs

$ python manage.py migrate

No seu urls.py:

from django.urls import path, include

urlpatterns = [
    ...
    path("support/", include("escalated.urls")),
]

1. Instale o pacote

npm install @escalated-dev/escalated-adonis

2. Configure o pacote

node ace configure @escalated-dev/escalated-adonis

3. Execute as migracoes

node ace migration:run

Nota: O comando configure publica config/escalated.ts, registra o provider e copia as migracoes automaticamente.

1. Instale os pacotes

composer require escalated-dev/escalated-laravel escalated-dev/escalated-filament

2. Execute o instalador do Escalated

php artisan escalated:install
php artisan migrate

3. Registre o plugin do Filament

No seu panel provider do Filament:

use Escalated\Filament\EscalatedFilamentPlugin;

public function panel(Panel $panel): Panel
{
    return $panel
        ->plugin(
            EscalatedFilamentPlugin::make()
                ->navigationGroup('Support')
                ->agentGate('escalated-agent')
                ->adminGate('escalated-admin')
        );
}

Nota: O Filament utiliza componentes nativos Livewire + Blade -- nao e necessario Inertia.js ou Vue. A interface segue o sistema de design do Filament. A funcionalidade principal e a mesma do frontend Inertia, mas algumas interacoes podem diferir ligeiramente.

1. Instale o plugin

$ wp plugin install escalated --activate

2. Defina as configuracoes

Navegue ate Escalated -> Settings no wp-admin para configurar departamentos, politicas de SLA, regras de escalonamento e canais de e-mail.

3. Adicione shortcodes

Insira shortcodes em qualquer pagina para oferecer aos clientes um portal de suporte:

[escalated_tickets]        // Ticket list
[escalated_create_ticket]  // New ticket form
[escalated_view_ticket]    // Ticket detail

Nota: O plugin WordPress e independente -- ele nao utiliza Inertia.js. Toda a interface e renderizada por telas nativas de administracao do WordPress e templates de frontend alimentados por shortcodes.

1. Add the dependency

# pubspec.yaml
dependencies:
  escalated:
    git:
      url: https://github.com/escalated-dev/escalated-flutter.git

2. Install packages

$ flutter pub get

3. Wrap your app

import 'package:escalated/escalated.dart';

void main() {
  runApp(
    EscalatedPlugin(
      config: EscalatedConfig(
        apiBaseUrl: 'https://yourapp.com/support/api/v1',
      ),
      child: MyApp(),
    ),
  );
}

Note: The Flutter package is a customer-facing UI library. Agent and admin interfaces are handled through the web application.

1. Install the package

$ npm install @escalated-dev/escalated-react-native

2. Install peer dependencies

$ npx expo install @react-navigation/native @react-navigation/bottom-tabs @react-navigation/native-stack react-native-screens react-native-safe-area-context

3. Wrap your app

import { EscalatedProvider } from '@escalated-dev/escalated-react-native';

export default function App() {
  return (
    <EscalatedProvider config={{ apiBaseUrl: 'https://yourapp.com/support/api/v1' }}>
      <NavigationContainer>
        {/* Your app navigation */}
      </NavigationContainer>
    </EscalatedProvider>
  );
}

Note: The React Native package is a customer-facing UI library. Agent and admin interfaces are handled through the web application.