Documentation
Everything you need to embed Escalated in your application, from install to plugins.
Primeiros passos
Install Escalated and get the support UI running in your app.
Configuração
Wire Escalated to your users, routes, authorization, and SSO.
Tickets e conversas
The core ticketing model: tickets, replies, statuses, and SLAs.
Ferramentas de agente
Speed up agents with macros, bulk actions, and collaboration.
Automação e fluxos de trabalho
Automate work with event workflows, time-based automations, and scheduling.
E-mail e notificações
Inbound email, agent notifications, and customer newsletters.
API e dados
Integrate over the REST API, CLI commands, mobile SDKs, and data import.
Extensibilidade
Build plugins, contribute, and see how Escalated compares.