Autorizacao

Defina dois gates em App\Providers\AppServiceProvider::boot() para Laravel 12+, ou em App\Providers\AuthServiceProvider::boot() para Laravel 11 e anteriores:

use Illuminate\Support\Facades\Gate;

// Quem pode acessar o painel do agente e gerenciar tickets
Gate::define('escalated-agent', fn ($user) =>
    $user->is_agent
);

// Quem pode acessar as configuracoes de administracao (departamentos, SLAs, regras, etc.)
Gate::define('escalated-admin', fn ($user) =>
    $user->is_admin
);

Os nomes dos gates sao configuraveis em config/escalated.php nas chaves authorization.admin_gate e authorization.agent_gate.

Configure lambdas no inicializador:

Escalated.configure do |config|
  config.admin_check = ->(user) { user.admin? }
  config.agent_check = ->(user) { user.agent? || user.admin? }
end

Defina callables nas suas configuracoes:

ESCALATED = {
    "ADMIN_CHECK": lambda user: user.is_staff,
    "AGENT_CHECK": lambda user: hasattr(user, "is_agent") and user.is_agent,
}

Configure callbacks de autorizacao na sua configuracao:

authorization: {
  isAgent: async (user) => {
    return user.role === 'agent' || user.role === 'admin'
  },
  isAdmin: async (user) => {
    return user.role === 'admin'
  },
}

Defina dois gates Laravel e depois referencie-os no plugin do Filament:

Gate::define('escalated-agent', fn ($user) => $user->is_agent);
Gate::define('escalated-admin', fn ($user) => $user->is_admin);

EscalatedFilamentPlugin::make()
    ->agentGate('escalated-agent')
    ->adminGate('escalated-admin')

O WordPress utiliza funcoes e capacidades nativas. O plugin registra duas funcoes personalizadas:

Funcao	Descricao
escalated_agent	Pode visualizar e gerenciar tickets
escalated_admin	Acesso total a configuracoes, departamentos e politicas de SLA

Authorization is handled entirely server-side. The Flutter package sends a Bearer token with each request, and your backend API controls what the authenticated user can access.

There are no client-side gates to define — the mobile app is a customer-facing UI, so agent and admin authorization checks only apply on the web.

Checking Auth State

Use the authProvider to check whether the current user is authenticated:

final authState = ref.watch(authProvider);

if (authState.isAuthenticated) {
  // User is logged in, show ticket list
} else {
  // Show login screen
}

Note: The escalated-agent and escalated-admin gates from your backend still apply to all API requests. The mobile app simply doesn't expose agent or admin views.

Authorization is handled entirely server-side. The React Native package sends a Bearer token with each request, and your backend API controls what the authenticated user can access.

There are no client-side gates to define — the mobile app is a customer-facing UI, so agent and admin authorization checks only apply on the web.

Checking Auth State

Use the useAuth hook to access the current user and authentication status:

import { useAuth } from '@escalated-dev/escalated-react-native';

function ProfileScreen() {
  const { user, isAuthenticated } = useAuth();

  if (!isAuthenticated) {
    return <LoginScreen />;
  }

  return <Text>Welcome, {user.name}</Text>;
}

Note: The escalated-agent and escalated-admin gates from your backend still apply to all API requests. The mobile app simply doesn't expose agent or admin views.