Documentation
Everything you need to embed Escalated in your application, from install to plugins.
Per iniziare
Install Escalated and get the support UI running in your app.
Configurazione
Wire Escalated to your users, routes, authorization, and SSO.
Ticket e conversazioni
The core ticketing model: tickets, replies, statuses, and SLAs.
Strumenti per agenti
Speed up agents with macros, bulk actions, and collaboration.
Automazione e workflow
Automate work with event workflows, time-based automations, and scheduling.
Email e notifiche
Inbound email, agent notifications, and customer newsletters.
API e dati
Integrate over the REST API, CLI commands, mobile SDKs, and data import.
Estensibilità
Build plugins, contribute, and see how Escalated compares.