Documentation
Everything you need to embed Escalated in your application, from install to plugins.
البدء
Install Escalated and get the support UI running in your app.
الإعداد
Wire Escalated to your users, routes, authorization, and SSO.
التذاكر والمحادثات
The core ticketing model: tickets, replies, statuses, and SLAs.
أدوات الوكيل
Speed up agents with macros, bulk actions, and collaboration.
الأتمتة وسير العمل
Automate work with event workflows, time-based automations, and scheduling.
البريد الإلكتروني والإشعارات
Inbound email, agent notifications, and customer newsletters.
واجهة API والبيانات
Integrate over the REST API, CLI commands, mobile SDKs, and data import.