Documentation

Everything you need to embed Escalated in your application, from install to plugins.

시작하기

Install Escalated and get the support UI running in your app.

구성

Wire Escalated to your users, routes, authorization, and SSO.

티켓 및 대화

The core ticketing model: tickets, replies, statuses, and SLAs.

상담원 도구

Speed up agents with macros, bulk actions, and collaboration.

자동화 및 워크플로

Automate work with event workflows, time-based automations, and scheduling.

이메일 및 알림

Inbound email, agent notifications, and customer newsletters.

API 및 데이터

Integrate over the REST API, CLI commands, mobile SDKs, and data import.

확장

Build plugins, contribute, and see how Escalated compares.