Documentation
Everything you need to embed Escalated in your application, from install to plugins.
Prise en main
Install Escalated and get the support UI running in your app.
Configuration
Wire Escalated to your users, routes, authorization, and SSO.
Tickets et conversations
The core ticketing model: tickets, replies, statuses, and SLAs.
Outils d'agent
Speed up agents with macros, bulk actions, and collaboration.
Automatisation et workflows
Automate work with event workflows, time-based automations, and scheduling.
E-mails et notifications
Inbound email, agent notifications, and customer newsletters.
API et données
Integrate over the REST API, CLI commands, mobile SDKs, and data import.
Extensibilité
Build plugins, contribute, and see how Escalated compares.