Agent Tools / Keyboard Shortcuts
Getting Started
Tickets & Conversations
Automation & Workflows
Email & Notifications
Keyboard Shortcuts
Navigate and act on tickets without reaching for the mouse. Shortcuts are context-aware and automatically disabled when typing in input fields.
Ticket List
| Key | Action |
|---|---|
j |
Move selection down |
k |
Move selection up |
x |
Toggle select current row |
Enter |
Open selected ticket |
Ticket Detail
| Key | Action |
|---|---|
r |
Focus reply composer |
n |
Switch to internal note |
s |
Change status |
p |
Change priority |
f |
Follow / unfollow ticket |
Global
| Key | Action |
|---|---|
? |
Show keyboard shortcut help overlay |