Agents can follow tickets to receive notifications on updates without being the assignee. This is useful for managers who want oversight, or agents who escalated a ticket but want to stay in the loop.

One-click follow/unfollow toggle on the ticket detail page
Follower count displayed on the follow button
Followers are notified on new replies and status changes
"Following" quick filter chip to find tickets you're watching
Filter by "Following" in the advanced ticket filters

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