Escalated to theCloud
One codebase, three ways to run. Start fully self-hosted, sync to a control plane when you need visibility, or let us handle everything. No code forks, no feature gating — just a configuration change.
"Does this still work if the hosted service disappears?"
If no, the design is incorrect. Escalated Cloud is designed so that your self-hosted installation always works independently. Cloud adds features on top — it never becomes a dependency your app can't run without.
Deployment Models
Three Ways to Run
Choose the model that fits your stage. Upgrade or downgrade without changing your app code.
Self-Hosted
DefaultEverything lives in your database. Tickets, messages, attachments, and state — fully local. No external API, no hosted dependency. Works forever on its own.
Synced Mode
Control PlaneYour app stays the authority. Escalated Cloud receives events and maintains a projection for unified inbox, cross-app visibility, notifications, and SLA tracking.
Fully Cloud
ManagedCloud becomes the system of record. Your app is a thin adapter that authenticates users, proxies requests, and renders the UI. We handle the rest.
Architecture
How It Connects
Your application runs the Escalated Client. Cloud manages everything else.
Customer-facing UI embedded in your app. Installed via your package manager, fully under your control.
Read model, coordinator, or full authority — depending on your chosen mode.
Capabilities
What Cloud Handles
The operational complexity you don't want to build yourself.
Unified Inbox
A single dashboard for all support tickets across all your applications. Filter, search, and manage from one place.
Email Delivery
We handle sending, reply parsing, and threading. No faulty reply-to setups, no email queues to manage.
Custom Domains
SPF, DKIM, and domain routing configured and maintained by us. Professional email from your domain, zero hassle.
Agent Dashboard
Ticket management, agent assignment, SLA tracking, and analytics — all hosted and maintained by us.
Notifications
Real-time notifications across apps. Slack, email, webhooks — configured once, working everywhere.
SLA Tracking
Cross-application SLA monitoring with escalation policies. Never miss a deadline across any of your products.
Pricing
Simple, Transparent Pricing
Start free. Scale when you're ready. No surprises.
An org is a business or team. One org can have multiple apps connected to Escalated.
Self-Hosted
Free and open source. Your data, your servers, your rules.
- Core ticketing engine
- Local storage
- Community support
- No feature limits
Synced Cloud
Sync your self-hosted data for visibility, backups, and a hosted portal.
- Bi-directional cloud sync
- Hosted admin portal
- Cloud backups + redundancy
- API access + webhooks
- Lightweight analytics
Fully Cloud
We own the data plane. Full dashboard, automation, and priority support.
- Escalated-hosted ticket storage
- Full web dashboard
- Role-based access + SLA tooling
- Automation rules
- Priority support
- Slack, email, webhook integrations
- Full data export — revert to self-hosted anytime
Enterprise
Dedicated infrastructure, compliance, and contractual SLAs for regulated teams.
- Dedicated infra / region pinning
- SSO / SCIM
- Audit logs + compliance exports
- Custom retention + encryption keys
- Contractual SLA
- White-label / embedded use
Unlimited feels better
Most help desks charge per agent, per seat, per ticket, per feature. We don't believe support infrastructure should come with a meter attached.
Unlimited
Agents & seats
Unlimited
Tickets & conversations
Unlimited
Connected apps
Unlimited
Features & updates
Pay for the plan, not the usage. Every tier includes everything in it — no add-ons, no surprise invoices.
Be the First to Know
Escalated Cloud is in active development. Start self-hosted today, and you'll be first in line when Cloud launches — with a seamless upgrade path.
Start self-hosted today. Upgrade to Cloud when it launches.