Documentation / Keyboard Shortcuts
Documentation
- Getting Started
- Installation
- Frontend Setup
- Theming
- User Model
- Authorization
- Configuration
- Routes
- Tickets
- Public Tickets
- Bulk Actions
- Conversations
- Statuses & Priorities
- SLAs & Escalation
- Macros
- Automation Types
- Custom Ticket Actions
- Automations
- Newsletters
- Workflows
- Followers
- Satisfaction Ratings
- Collaboration
- Keyboard Shortcuts
- Events
- Scheduling
- Notifications
- Inbound Email
- Importing Data
- Single Sign-On
- REST API
- Management Commands
- Mobile SDKs
- Contributing
- Plugin Development
- Compare
Keyboard Shortcuts
Navigate and act on tickets without reaching for the mouse. Shortcuts are context-aware and automatically disabled when typing in input fields.
Ticket List
| Key | Action |
|---|---|
j |
Move selection down |
k |
Move selection up |
x |
Toggle select current row |
Enter |
Open selected ticket |
Ticket Detail
| Key | Action |
|---|---|
r |
Focus reply composer |
n |
Switch to internal note |
s |
Change status |
p |
Change priority |
f |
Follow / unfollow ticket |
Global
| Key | Action |
|---|---|
? |
Show keyboard shortcut help overlay |