Management Commands

Each backend framework includes CLI commands for operations, maintenance, and setup.

Management commands work regardless of the UI setting. All commands listed below function normally in headless mode.

Setup

install

Run the interactive setup wizard to configure Escalated.

Framework	Command
Laravel	php artisan escalated:install
Django	python manage.py install

What it does:

1. Runs pending database migrations
2. Seeds default permissions and roles
3. Creates a default "General" department
4. Creates a default SLA policy
5. Optionally creates a superuser (interactive mode)
6. Prints URLs for admin panel, agent dashboard, customer portal, and API

Use --no-input for non-interactive mode (CI/CD).

Plugin Management

plugin

Manage installed plugins from the command line.

Framework	Command
Django	python manage.py plugin <subcommand>
Laravel	php artisan escalated:plugin <subcommand>

Subcommands:

Subcommand	Description
list	Show all installed plugins with status
activate <slug>	Activate a plugin
deactivate <slug>	Deactivate a plugin

Scheduled Tasks

These commands should be run on a cron schedule.

check-sla

Check all open tickets for SLA breaches and send warnings.

Framework	Command
Laravel	php artisan escalated:check-sla
Django	python manage.py check_sla
Rails	bundle exec rake escalated:check_sla

Options: --warning-threshold <minutes> (default: 30)

evaluate-escalations

Evaluate escalation rules against open tickets and trigger actions.

Framework	Command
Laravel	php artisan escalated:evaluate-escalations
Django	python manage.py evaluate_escalations

run-automations

Execute time-based automation rules.

Framework	Command
Laravel	php artisan escalated:run-automations
Django	python manage.py run_automations

close-resolved

Auto-close tickets that have been in "resolved" status for a configurable number of days.

Framework	Command
Laravel	php artisan escalated:close-resolved
Django	python manage.py close_resolved

Options: --days <number> (default: 7), --dry-run

poll-imap

Poll an IMAP mailbox for inbound emails and create/update tickets.

Framework	Command
Laravel	php artisan escalated:poll-imap
Django	python manage.py poll_imap

Maintenance

purge-expired-data

Clean up expired tokens, old webhook deliveries, and stale import jobs.

Framework	Command
Laravel	php artisan escalated:purge-expired-data
Django	python manage.py purge_expired_data

Options: --days <number> (default: 30), --dry-run

Purges:

• Expired API tokens
• Webhook delivery records older than N days
• Failed/abandoned import jobs older than 7 days

purge-activities

Delete old ticket activity log entries beyond a retention period.

Framework	Command
Laravel	php artisan escalated:purge-activities
Django	python manage.py purge_activities

Options: --days <number> (default: 90), --dry-run

seed-permissions

Initialize or refresh the default permission set and system roles. Safe to run multiple times (idempotent).

Framework	Command
Django	python manage.py seed_permissions

Data Import

import

Import tickets and data from external platforms.

Framework	Command
Laravel	php artisan escalated:import
Django	python manage.py escalated_import

Supported platforms: Zendesk, Freshdesk, Intercom, Help Scout. See Importing Data for details.