Documentation
Everything you need to embed Escalated in your application, from install to plugins.
Getting Started
Install Escalated and get the support UI running in your app.
Configuration
Wire Escalated to your users, routes, authorization, and SSO.
Tickets & Conversations
The core ticketing model: tickets, replies, statuses, and SLAs.
Agent Tools
Speed up agents with macros, bulk actions, and collaboration.
Automation & Workflows
Automate work with event workflows, time-based automations, and scheduling.
Email & Notifications
Inbound email, agent notifications, and customer newsletters.
API & Data
Integrate over the REST API, CLI commands, mobile SDKs, and data import.
Extending
Build plugins, contribute, and see how Escalated compares.