Documentation / Followers
Documentation
- Getting Started
- Installation
- Frontend Setup
- Theming
- User Model
- Authorization
- Configuration
- Routes
- Tickets
- Public Tickets
- Bulk Actions
- Conversations
- Statuses & Priorities
- SLAs & Escalation
- Macros
- Automation Types
- Custom Ticket Actions
- Automations
- Newsletters
- Workflows
- Followers
- Satisfaction Ratings
- Collaboration
- Keyboard Shortcuts
- Events
- Scheduling
- Notifications
- Inbound Email
- Importing Data
- Single Sign-On
- REST API
- Management Commands
- Mobile SDKs
- Contributing
- Plugin Development
- Compare
Ticket Followers
Agents can follow tickets to receive notifications on updates without being the assignee. This is useful for managers who want oversight, or agents who escalated a ticket but want to stay in the loop.
- One-click follow/unfollow toggle on the ticket detail page
- Follower count displayed on the follow button
- Followers are notified on new replies and status changes
- "Following" quick filter chip to find tickets you're watching
- Filter by "Following" in the advanced ticket filters